1. How many days do most trips last?
We have day trips, weekend trips, 3 to 4 day trips, and trips that last 8 days and more. We also have some local trips that only last part of the day.
2. Do your prices include all expenses on the entire trip?
Some trips are all-inclusive, but not all. Generally, on trips longer than a day, hotels, shows and activities listed on your itinerary are included in the price of the trip. Meals that are included within the trip will be designated as an included meal, and will include the cost of the meal, the tax, and the tip. Meals on your own will be designated as such and not included in the price.
3. What happens if someone breaks something on the bus, or makes a huge mess?
A copy of our Policies and Procedures is available on this site.
4. What are your buses like?
Our Motor Coaches are Luxury 54-Passenger Coaches that have black leather seats and wood floors. We have Drop-Down TV Screens, Wifi, individual USB ports and 110 outlets on each row, as well as an on-board restroom.
5. What about tipping?
All tips are included for baggage handling and local guides. We recommend tipping your driver and/or tour guide individually at the end of the trip, based on level of service provided. Industry standard is $2-$4 per passenger, per day.
6. Do I have to put down a deposit when booking a trip?
Yes, we require a 25% non-refundable deposit at the time you purchase your tickets. The balance is due 35 days prior to your trip. Any trip cancelled by Pinnacle Charters & Tours will receive a full refund.
7. How much luggage can I take?
Each passenger is allotted 1 suitcase weighing less than 40 pounds to be stored underneath the bus in the luggage carriage. Each passenger is also allowed 1 carry-on bag that can be stored overhead inside the bus. Pinnacle is not responsible for any lost or damaged luggage or personal property.
8. How long can a driver work today without a break?
Pinnacle follows all safety regulations set forth by the Department of Transportation. Our drivers are permitted to work no more than 15 hours per day, with less than 10 hours being drive time. Drivers are encouraged to be off-duty for breaks as needed for lunch mid-day and dinner in the evening. Drivers are also required by law to be off-duty for 8 hours before starting another work shift in order to get proper rest.